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    The Ratchet+Wrench Radio Network offers four tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

    Subscribe to Ratchet+Wrench Radio on:

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    Dutch Silverstein
    rw_radio__dutch_silverstein
    Podcasts

    Podcast: The Single Shop Model vs. The Franchise Model

    Ivan Rioja-Scott
    Jan. 29, 2025
    We analyze the differences between the franchise model and single store ownership.
    rw_radio__chris_lawson
    Podcasts

    Podcast: Effective Strategies for Attracting Top Technicians

    Ivan Rioja-Scott
    Jan. 22, 2025
    Understanding how to attract the best talent for your shop will make the difference at the bottom line.
    rw_radio__carm_capriotto
    Podcasts

    Podcast: Instilling a Culture of Pride in the Industry

    Chris Jones
    Jan. 16, 2025
    Carm Capriotto, founder of Remarkable Results Radio, talks about his declaration, “The Rise of the Mechanical and Technical Specialist.”
    marcotte
    Podcasts

    Podcast: How to Implement and Grow your Business Through Shop Culture

    Ivan Rioja-Scott
    Jan. 8, 2025
    Implementing the right shop culture can lead to the creation of organic growth opportunities.
    rw_radio_fernando_miranda
    Podcasts

    Podcast: Choosing the Right Coach, Expanding Your Business and More

    Ivan Rioja-Scott
    Dec. 18, 2024
    Fernando Miranda, VP of Transformers Institute, talks about choosing the correct coach and taking your business to the next level.
    rw_radio_sunil_patel
    Podcasts

    Podcast: What Does the Tekmetric and Shopgenie Merger Mean to Your Business

    Ivan Rioja-Scott
    Dec. 11, 2024
    The merger between the two SMS platforms will allow for increased capabilities and ease of use.
    rw_radio_dylan_williamson
    Podcasts

    Podcast: Tax Strategy and Company Structure: Best Practices

    Ivan Rioja-Scott
    Dec. 4, 2024
    The right tax strategy starts with making sure your company is properly structured.
    rw_radio__alison_jones
    Podcasts

    Podcast: Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line

    Ivan Rioja-Scott
    Nov. 27, 2024
    Stellantis approaches sustainability as a cost-saving measure for auto repair shops
    rw_radio_callahan
    Podcasts

    AAPEX Live Series: Kathleen Callahan on KPIs, Coaching, Money Matters, and Growth

    Ivan Rioja-Scott
    Nov. 20, 2024
    In this episode, recorded LIVE at AAPEX 2024 in Las Vegas, we sit down with R+W columnist, industry leader, former Women in AutoCare Woman of the Year recipient, and owner of ...
    security_26
    Sponsored

    Podcast: Leveraging asTech Mechanical to Regain Control of Your Schedule

    Nov. 15, 2024
    A discussion with Ben Johnson, Vice President, General Automotive Repair Markets, for Repairify.
    Autostream Car Care
    rw_radio_david_askwith
    Podcasts

    Podcast: The Keys to Expanding into the Multi-store Model

    Ivan Rioja-Scott
    Nov. 13, 2024
    David Askwith, Managing Director of AutoStream Car Care, talks about shop's rapid and successful expansion. He also discusses system implementation, the right way to communicate...
    rw_radio_brian_moak
    Podcasts

    Podcast: From $7 Million to $14 Million: Personal Growth to Business Success

    Ivan Rioja-Scott
    Nov. 6, 2024
    Brian Moak, CEO of HEART Certified Autocare talks about how his personal transformation has led to exponential business growth
    Matt Wagg RW Radio
    Podcasts

    Podcast: How a Detailed Business Plan Can Improve Your Chances of Early Success

    Chris Jones
    Nov. 1, 2024
    Matt Wagg of Accelerated Diagnostic & Automotive discusses business plans, investing in self-education, and coaching, and why shop owners need a clear direction to achieve success...
    Contributed
    Uwe Kleinschmidt
    Podcasts

    Podcast: Why Customers Defer Jobs (and How to Fix It)

    Chris Jones
    Oct. 23, 2024
    Want to know the secret to closing more deferred jobs? Uwe Kleinschmidt and Frank Scandura talk about the one change you can make to fix this nagging issue.
    rw_radio_social_media_margaret
    Podcasts

    Podcast: The Mental Health Toll of Shop Ownership

    Chris Jones
    Oct. 16, 2024
    How business ownership can create stress that wreaks havoc on your mind, body, and relationships and what you can do to manage it before it evolves into burnout.
    Leads Near Me
    rw_radio_social_media_burton3
    Podcasts

    Podcast: Get Your Marketing into High Gear

    Chris Jones
    Oct. 9, 2024
    Ryan Burton of Leads Near Me discusses his new book, what shop owners need to know about connecting with customers, and his High Gear Conference.
    rw_radio_social_media_snow3
    Podcasts

    Podcast: Keeping People Interested: How Small Gestures Lead to Big Results

    Chris Jones
    Oct. 2, 2024
    In this episode, Bill Snow talks about how small tokens of appreciation go a long way in keeping team members engaged and productive in the shop.
    rw_radio_social_media_lauralee3
    Podcasts

    Podcast: Keeping Customers Loyal Through Appreciation Marketing

    Chris Jones
    Sept. 25, 2024
    Lauralee Schmidt of Schmidt Auto Care talks about her approach to giving customers gifts after service appointments.
    Grace Hudson Photography
    Nichole Bennecoff R+W Radio
    Podcasts

    Podcast: How Niche Shops Can Expand Services

    Chris Jones
    Sept. 18, 2024
    Nichole Bennecoff of Empower Automotive talks about growing from servicing Subarus only and what she's learning about widening her scope.
    rw_radio_social_media_josh_brandon3
    Multimedia

    Podcast: How Leaders Become Limitless

    Chris Jones
    Sept. 11, 2024
    Josh Parnell and Brandon Jones talk about improving shop leaders from the inside out and creating processes that boost KPI and increase shop revenue.
    Rachel Ko Photography
    Alex Noll
    Podcasts

    Podcast: Talking Shop: Alex Noll of ABR Houston

    Chris Jones
    Sept. 4, 2024
    Alex Noll, who was featured in February's Shop View, talks about his journey from tech to owner to leader.
    rw_radio_social_media_fafel3
    Podcasts

    Podcast: Can Online Scheduling Increase Car Count?

    Chris Jones
    Aug. 28, 2024
    Steven Fafel of AutoOps walks through consumer data to show how online scheduling helps shops.
    Shopgenie
    Kieran O'Brien
    Podcasts

    Podcast: Can AI-Based Service Advisors Change the Game?

    Chris Jones
    Aug. 21, 2024
    Kieran O'Brien of Shopgenie talks about the company's new virtual advisor, Jasmine, and explains how this tech can help shops book more after-hours appointments.
    rw_radio_social_media_schwab3
    Podcasts

    Podcast: Ready to Sell Your Shop? Here's How

    Chris Jones
    Aug. 14, 2024
    Matthew Schwab of Clutch Automotive talks about what shop owners need to do to make their shops attractive to buyers.
    Fifth Gear Automotive
    Podcasts

    Podcast: Profitable Partnerships: The Power of a Business Development Office

    Chris Jones
    Aug. 7, 2024
    How to build an outside business development team that works with dealerships and area competitors to rake in bigger profits.
    Podcasts

    Podcast: How Standardizing Processes Leads to Success

    Chris Jones
    July 31, 2024
    Maryland MSO AJ Nealey talks about growing from one shop to five in 10 years and how EOS stanardization helped.
    Multimedia

    Podcast: Is Predictive Maintenance Better Than Recommended Maintenance?

    Chris Jones
    July 17, 2024
    In this episode, Epicor's Tim Hardin discusses whether predictive maintenance is a better model than the traditional maintenance schedule.
    Podcasts

    Podcast: Successfully Managing Conflict in Auto Repair Shops

    Chris Jones
    July 10, 2024
    When conflicts arise amongst team members, these are the ways a shop owner can help restore peace within the shop.
    Podcasts

    Podcast: The Impact of Servant Leadership

    Chris Jones
    July 3, 2024
    Karim Morsli of Winkler Automotive talks about what servant leadership is, how and why it works, the value of being selfless, and the lasting impact it has on people.
    Contributed
    Podcasts

    Podcast: How an App Can Turn Average Customers Into Loyal Members

    Chris Jones
    June 26, 2024
    In this episode, Jeremy Glassco and JJ Mont talk about what a customer engagement loyalty ladder is and why shops need it.
    Podcasts

    Podcast: Discussing Shop Processes with Dr. Dana Nkana

    Chris Jones
    June 19, 2024
    The automotive doctor is in. Dr. Dana Nkana talks about key processes that can help shops.
    Podcasts

    Podcast: Getting Started with AI in the Shop

    Chris Jones
    June 12, 2024
    Dan Vance of Shop Dog Marketing discusses how auto repair shops can benefit from AI to improve processes, communicate, and market to customers.
    Podcasts

    Podcast: Becoming Radically Transparent with Customers

    Chris Jones
    June 5, 2024
    In no other industry are words like reliable, honest, trustworthy, or transparent used like they are in auto care. Dutch talks about why this is the case and what shop owners ...
    Podcasts

    Podcast: A Look Back on STX 2024

    May 29, 2024
    A rundown of what was said, what we learned, and what industry professionals, including auto repair shop owners and their team members, were saying about STX 2024.
    Podcasts

    Podcast: Running a Profitable, Sustainable, and Enjoyable Shop

    Chris Jones
    May 22, 2024
    In this episode, Maryann Croce, founder of Small Biz Vantage, shares why shop owners struggle to get out of the daily grind of business and how to fix it.
    Contributed
    Podcasts

    Podcast: 5 Exceptional Traits of Gen Z Employees

    Chris Jones
    May 15, 2024
    Does Gen Z get unfairly typecast in the workplace? Sara Fraser thinks so. Today, she talks about five traits that make Gen Z amongst the most attractive hires in the marketplace...
    Podcasts

    Podcast: How NACAT Serves Automotive Educators

    Ratchet+Wrench Staff Reporters
    May 8, 2024
    NACAT President Drew Barnes and Business Manager Heather Sebben talk about the role the organization plays in the automotive industry.
    Contributed
    Podcasts

    Podcast: Turning Comebacks Into Opportunities

    Chris Jones
    May 1, 2024
    In this episode, Kendall Warnock, owner of A1 Automotive in Lincoln, Nebraska, talks about how the right approach to comebacks can turn upset customers into raving fans.
    Contributed
    Podcasts

    Podcast: Meeting the Automotive Aftermarket's Most Pressing Needs

    Chris Jones
    April 24, 2024
    In this episode, Jay Woodall of Interstate Batteries (and AACF board member) talks about the good work of the charity and its benefit to shop owners.
    Contributed
    Podcasts

    Podcast: Enhance Your Service with The DVI Quadrant

    Chris Jones
    April 17, 2024
    In this episode, Jamie Cuthbert of AutoServe 1 breaks down the four phases of a DVI and how each improves the team and customer experience.
    Steven Rudd
    Podcasts

    Podcast: Achieving Clarity Through Failure

    Chris Jones
    April 10, 2024
    In this episode, Juke Ball of Juke Auto talks about how early errors taught him to run his shop with conviction and why staying true to self matters most.
    Lauralee Schmidt
    Podcasts

    Growing From Mistakes to Become a Better Shop Owner

    Chris Jones
    April 3, 2024
    In this episode, Erich Schmidt of Schmidt Auto Care talks about how his early mistakes taught him valuable lessons.
    Podcasts

    Podcast: How to Hire Faster (and Retain Longer)

    Chris Jones
    March 27, 2024
    Mike Allen, owner of Carfix Auto Repair & Tires, discusses his out-of-the-box hiring strategy, why it works, and why Carfix is a place people where people like to work.
    Bill Greeno
    Podcasts

    Podcast: Strong Shop Culture Begins with Onboarding

    Chris Jones
    March 13, 2024
    Bill Greeno of Quality Automotive Servicing talks about why your onboarding process is the backbone of building a cohesive shop.
    Podcasts

    Podcast: Highlights from VISION 2024

    Chris Jones
    March 6, 2024
    In this episode, Ratchet+Wrench Editor-in-Chief Chris Jones is joined by shop owners and industry professionals at VISION.
    Contributed
    Podcasts

    Podcast: Getting Naked to Get Clarity

    Chris Jones
    Feb. 28, 2024
    In this episode, Shari Pheasant invites auto repair shop owners to "strip it all off" to take a sober look at their leadership skills and learn how to adopt a people-first leadership...
    Contributed
    Podcasts

    Podcast: How to Get Results While Networking at Conferences

    Chris Jones
    Feb. 21, 2024
    In this episode, Dave Brown of DSB Leadership gives his four keys to ensuring that you have a rich networking experience at your next conference.
    Rae Images
    Podcasts

    Podcast: Opening the Lines of Communication (Replay)

    Chris Jones
    Feb. 14, 2024
    In this episode, Deanna Baumgartner talks about why your team won't give you feedback and how to fix it.
    Contributed
    Podcasts

    Podcast: Success Tips for Auto Repair Shop Coaches

    Chris Jones
    Feb. 7, 2024
    Marc Mawhinney of Natural Born Coaches talks about what makes a great coach, why marketing is paramount, and how to connect with your audience purposefully.
    Contributed
    Podcasts

    Podcast: Deconstructing Technician Pay Plans

    Chris Jones
    Jan. 31, 2024
    Cecil Bullard of The Institute for Automotive Business Excellence talks about industry pay plans and tells which plan is a win-win for the shop and the technician.
    Contributed
    Multimedia

    Podcast: The Small Shop Success of Walker's Garage

    Chris Jones
    Jan. 24, 2024
    Bill Walker opened his shop as a one-man operation in 2021. Then his wife, Kaylin, joined. Today, Walker's Garage is readying for expansion.
    Multimedia

    Podcast: Staying One Step Ahead of the Market

    Chris Jones
    Jan. 17, 2024
    In this episode, Travis Comfort of Rick's Automotive talks about how their shop stays a step ahead by watching trends.
    Contributed
    Podcasts

    Podcast: Getting a Direct Hit with Direct Mail | Carrie-Lynn Rodenberg

    Chris Jones
    Jan. 10, 2024
    Learn how to use direct mail campaigns to get customers from their front door to your bay door with Carrie-Lynn Rodenberg of Turnkey Marketing
    Adobe Stock
    Podcasts

    Top 10 Ratchet+Wrench Radio Episodes of 2023

    Chris Jones
    Dec. 27, 2023
    The time has come to see which episodes were your favorites in 2023.
    Corey Miller Photography
    Podcasts

    Podcast: 2023 Wrap Up & Announcements

    Chris Jones
    Dec. 26, 2023
    In this episode, Ratchet+Wrench Radio host Chris Jones looks back on memorable episodes for 2023 and makes an important announcement for 2024.
    Contributed Photo
    Podcasts

    Podcast: How I Built a Massive Social Media Following for My Shop | Chris Enright

    Chris Jones
    Dec. 19, 2023
    Learn how Chris Enright, owner of Enright Automotive, built a sizeable social media following using some easy-to-implement methods.
    Tai Sophia
    Podcasts

    Podcast: How to Create a Learning Environment Within the Shop | Jeff Furrow

    Chris Jones
    Dec. 12, 2023
    Training is a team-wide effort at Wellsboro Automotive—from the techs to the apprentices. Everyone gets involved. Jeff Furrow explains in this episode.
    Podcasts

    Podcast: Not Your Everyday Auto Repair Shop | Mike & Susan Henn

    Chris Jones
    Dec. 5, 2023
    In this episode, Mike and Susan Henn talk about the eclectic work they do, their relationship with dealerships, how they train and compensate to ensure tenure and more.
    Podcasts

    Podcast: Believe in Yourself and Stay the Course | Rachel Spencer

    Chris Jones
    Nov. 28, 2023
    Rachel Spencer of Spencer's Auto Repair chronicles her journey from growing up in poverty to becoming a million-dollar shop owner.
    Podcasts

    Podcast: Growing Oceanside Auto and Managing Gen Z Technicians | Daniel Stewart

    Chris Jones
    Nov. 21, 2023
    Podcast: growing Oceanside Auto and managing Gen Z technicians | Daniel Stewart.
    RW Radio Social Media Maneval
    Podcasts

    Podcast: Talking Shop: Dave’s Pro Auto Service | Stephannie Maneval

    Chris Jones
    Nov. 14, 2023
    In January, Stephannie Maneval purchased Dave's Pro Auto Service from her boss, Dave Bausinger. In this episode, she talks about her rise from industry outsider to advisor to ...
    RW Radio Social Media Grills
    Podcasts

    Podcast: How to Vet, Hire and Retain Your Technicians | Doug Grills

    Chris Jones
    Nov. 7, 2023
    In this episode, Doug Grills of AutoStream Car Care Center walks through the processes his shop uses to bring on new technicians and keep them in place.
    Rw Radio Todays Class 1
    Podcasts

    Podcast: Knowing How Your Techs Learn Leads to Better Performance | Dave Boyes & Ron Shanas

    Chris Jones
    Oct. 31, 2023
    The team from Today's Class discusses data gleaned from a year of training techs and how shop owners can use this information to structure the right learning environments to make...
    RW Radio CONNOR TRACY
    Podcasts

    Podcast: Keys to Customer Retention and Higher Car Count | Connor Tracy

    Chris Jones
    Oct. 24, 2023
    If you have a growing concern about your monthly car count, Connor Tracy of Kukui is going to show you why the answer lies in your customer service processes and how to fix it...
    RW Radio Ryan Burton
    Podcasts

    Podcast: Marketing is About Getting More Customers | Ryan Burton

    Chris Jones
    Oct. 17, 2023
    In this episode, Ryan Burton of Leads Near Me talks about marketing, his upcoming High Gear Auto Repair Marketing Conference and we discuss the marketing portion of the 2023 Ratchet...
    RW Radio Taran
    Podcasts

    Podcast: Creating a Brand Customers Will Love | Taran Sodhi

    Chris Jones
    Oct. 10, 2023
    Your brand isn't just your logo; it's far more involved than that. In this episode, Taran Sodhi discusses the importance of having a recognizable and cohesive brand that resonates...
    Chris Lawson of Technician Find
    Podcasts

    8 Reasons Why Techs Quit Auto Repair Shops | Chris Lawson

    Chris Jones
    Oct. 3, 2023
    Today's auto technician has a different relationship with work than techs of the past. Learn why auto techs lose interest in their jobs and what to do about it.
    Joe Marconi
    Podcasts

    Podcast: Why One Size Doesn’t Fit All | Joe Marconi

    Chris Jones
    Sept. 25, 2023
    How should shop owners interpret data and trends? Is it important to focus on competitors? Joe Marconi tackles these questions and more in this episode of Ratchet+Wrench Radio...
    RW Radio Keith Perkins
    Podcasts

    Podcast: How We Created Our Mobile Diag and Training Company | Keith & Liz Perkins

    Chris Jones
    Sept. 19, 2023
    In this episode, Keith and Liz Perkins talk about the life of a diagnostic technician, how they built a mobile business from scratch and the launch of their online training company...
    RWMC SPEAKER PROMO Lucas
    Podcasts

    Podcast: 2023 RWMC Speaker Series | Meet Lucas Underwood

    Chris Jones
    Sept. 18, 2023
    Lucas Underwood, owner of L&N Performance Auto Repair, will teach a session entitled "Small Shop Basics: Finding Production with Four Bays or Less" at the 2023 Ratchet+Wrench ...
    RWMC SPEAKER PROMO Darrin
    Podcasts

    Podcast: 2023 RWMC Speaker Series | Meet Darrin Barney

    Chris Jones
    Sept. 14, 2023
    Darrin Barney, CEO of Elite Worldwide, will teach a session entitled "The Care and Feeding of your Superstar Techs and Advisors" at the 2023 Ratchet+Wrench Management Conference...
    RWMC SPEAKER PROMO Phil
    Podcasts

    Podcast: 2023 RWMC Speaker Series | Meet Phil Carpenter

    Chris Jones
    Sept. 13, 2023
    Phil Carpenter, COO of Urban Auto Care and Avalon Motorsports in Denver, Colorado, will be teaching a pair of classes at the 2023 Ratchet+Wrench Management Conference.
    RW Radio Tara
    Podcasts

    Podcast: Giving a Voice to Everyone in the Industry | Tara Topel

    Chris Jones
    Sept. 12, 2023
    While diversity, equity, inclusion and representation have become political buzzwords, the concepts properly understood and executed are essential for the industry to thrive and...
    RWMC SPEAKER PROMO Lauralee
    Podcasts

    Podcast: 2023 RWMC Speaker Series | Meet Lauralee Schmidt

    Chris Jones
    Sept. 7, 2023
    Lauralee Schmidt, VP of marketing and operations of Schmidt Auto Care, will be teaching a session entitled, "The Beauty of Branding."
    JJ Mont
    Podcasts

    Podcast: How I Lead to Get The Best From My Team | J.J. Mont

    Chris Jones
    Sept. 5, 2023
    For J.J. Mont of J.J.'s Auto Service in Waldorf, Maryland, leadership is about example, empathy and execution.
    5 Episodes Of Summer
    Podcasts

    Top 5 Episodes of Ratchet+Wrench Radio: Summer 2023

    Chris Jones
    Sept. 1, 2023
    If you're taking a road trip during Labor Day weekend, pop in your earbuds or turn up your radio and catch up on the best episodes from the Summer of 2023.
    Chris Knuth
    Podcasts

    Podcast: 2023 RWMC Speaker Series | Meet Chris Knuth

    Aug. 31, 2023
    Chris Knuth, owner of Star Motors European Service and founded APAC ATI, will be teaching a session entitled, "The Automotive Technician Shortage and What You Can Do."
    Anthony Bodine of Protech Automotive Services
    Podcasts

    Podcast: Placing Excellent Above Satisfaction | Anthony Bodine

    Chris Jones
    Aug. 29, 2023
    In this episode, Anthony Bodine of Protech Automotive Services talks about his shop and discusses why he's a stickler for the details and how it allows him to give his customers...
    Murray Voth
    Podcasts

    Podcast: Is Your Bottom Line an Afterthought? | Murray Voth

    Chris Jones
    Aug. 22, 2023
    In this episode, Murray Voth of RPM Training walks shop owners through the financial mathematics of growing your shop.
    Sunil Patel of Tekmetric
    Podcasts

    Podcast: Securing Your Shop’s Data | Sunil Patel

    Chris Jones
    Aug. 15, 2023
    Do you know how secure your shop's data is? In this episode, learn about cybersecurity and what you need to know about protecting sensitive information.
    Tony Mercury of Autoshop Solutions
    Podcasts

    Podcast: Optimizing Your Website for Success | Tony Mercury

    Chris Jones
    Aug. 8, 2023
    Autoshop Solutions VP of Revenue Tony Mercury talks about how to get the most from your auto repair shop's website.
    Contributed Photo
    Tim Eisenman, CEO of Torquata
    Podcasts

    Are EV Tires a Viable Profit Center? | Tim Eisenmann

    Chris Jones
    Aug. 1, 2023
    Tim Eisenman, CEO of Torqata, discusses if now is the time for auto repair shops to think about EV tires as a service
    Contributed Photo
    Rob Choisser
    Podcasts

    How I Created My Shop's Brand Story and Vision | Rob Choisser

    Chris Jones
    July 25, 2023
    Rob Choisser of Choisser Automotive Services talks about the four trademarks he developed that convey his shop's brand story to his customers.
    Don Shepard
    Chelsea McDonald of Certified Transmission
    Podcasts

    How I Became a Million-Dollar Service Advisor | Chelsea McDonald

    Chris Jones
    July 18, 2023
    In this episode, Chelsea McDonald of Certified Transmission in Bellevue, Nebraska tells how she got into the industry and what it took for her to become a top-selling service ...
    Contributed Photo
    Spencer Carruthers of Kenwood Tire & Auto.
    Podcasts

    Podcast: The Interesting History of Kenwood Tire & Auto | Spencer Carruthers

    July 11, 2023
    Once a single-room school and a public library, Kenwood Tire had an interesting history before its unbelievable $1 purchase price.
    Contributed Photo
    Susan McGrath of Girlington Garage discusses how her shop approaches shop merchandise.
    Podcasts

    Podcast: How Branded Merchandise Helps Our Shop | Susan McGrath

    July 4, 2023
    While shop merchandise won't generate huge profits, it can create a memorable name and strong community presence that draws people to your shop (and its purpose).
    Contributed Photo
    Kevin Oswald says that having shop coaches has helped him to fill in the gaps in his learning and improved his leadership and management.
    Podcasts

    Podcast: Why I Hired a Coach (and Why You Should, Too) | Kevin Oswald

    Chris Jones
    June 27, 2023
    The difference between a good shop and a great shop can boil down to coaching. Kevin Oswald explains why he got coached and the value of coaches on shop success.
    Contributed Photo
    Kieran O'Brien wants to help shops acquire and retain customers through online scheduling and automation.
    Podcasts

    Podcast: Can Shopgenie Change How Shops Do Business? | Kieran O’Brien

    Chris Jones
    June 20, 2023
    Kieran O'Brien, co-founder of Shopgenie, a new shop CRM, discusses why shops must make scheduling easier for customers who prefer quick and easy transactions.
    Contributed Photo
    Erinn Vaughan, owner of kinetic Auto Service.
    Podcasts

    Podcast: Why We Started Four-Day Workweeks | Erin Vaughan

    Chris Jones
    June 13, 2023
    Erin Vaughan, owner of Kinetic Auto Service, instituted a four-day workweek at her shop. She talks about it on Ratchet+Wrench Radio.
    Contributed Photo
    Matt Lofton of Strut Daddy's Complete Car Care.
    Podcasts

    Podcast: Why I Invested in an EV Charger | Matt Lofton

    Chris Jones
    June 6, 2023
    Matt Lofton, the owner of Strut Daddy's Complete Car Care in Roxboro, North Carolina, talks about EV chargers and why he decided to get one for his shop despite his location being...
    Contributed Photo
    Jeremy O'Neal of Freedom Auto Repair and Advisor Fix
    Podcasts

    Podcast: Developing Rock Star Service Advisors | Jeremy O'Neal

    Chris Jones
    May 30, 2023
    Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, talks about service advisors, their role in the shop and why owners need to invest in training them.
    Rw Radio Vance Knudsen 1
    Podcasts

    How I Get More Customers Using Digital Marketing | Andrew Knudsen with Dan Vance

    Chris Jones
    May 23, 2023
    Andrew Knusden of Coventry Motors used to handle his own digital marketing until he realized that an expert could help him get his phone ringing faster.
    Alex Dunn is the owner and founder of Hailey Auto Clinic.
    Podcasts

    Podcast: How I Built and Operate Hailey Auto Clinic | Alex Dunn

    Chris Jones
    May 16, 2023
    Alex Dunn discusses why he custom-built his shop, some of its unique features and how he runs its day-to-day operations.
    Rw Radio Mark Allen 1
    Podcasts

    Podcast: How Shops Can Easily Access OEM Repair Information | Mark Allen

    Chris Jones
    May 9, 2023
    Mark Allen of OEM1Stop talks about how his organization's website can help shops get OEM-specific repair information in minutes.
    Rw Radio Jesse Sammons 1
    Podcasts

    What I've Learned as a First-Time Shop Owner | Jesse Sammons, Thoroughbred Motors

    Chris Jones
    May 2, 2023
    Jesse Sammons visits Ratchet+Wrench Radio to talk about what he learned about ownership, things he wished he'd known and what techs-turned-shop owners can take from his journey...
    Rw Radio Tonnika 1
    Podcasts

    Setting Boundaries and Managing Customer Expectations (w/ Tonnika Haynes)

    Chris Jones
    April 25, 2023
    Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina, talks shop ownership, managing her customer's service expectations and a health scare that changed ...
    RW Radio Marconi
    Podcasts

    Podcast: The Life of Shop Owners w/ Joe Marconi

    Chris Jones
    April 18, 2023
    In this episode, Ratchet+Wrench columnist Joe Marconi talks about what goes through the mind of shop owners and the challenges they face running their businesses.
    Rw Radio Jimmy Lea Part 2 1
    Podcasts

    Podcast: How to Establish Trust and Win Customers Online - Part 2 (w/ Jimmy Lea)

    Chris Jones
    April 11, 2023
    This week, Jimmy Lea is back to talk about how inconsistent listings affect your shop on Google, the weight Google gives to customer reviews and why keywording your replies is...
    Rw Radio Jimmy Lea 1
    Podcasts

    Podcast: How to Establish Trust and Win Customers Online - Part 1 (w/ Jimmy Lea)

    Chris Jones
    April 4, 2023
    Jimmy Lea, Kukui's product evangelist, explores how shop owners can use Google to create a competitive advantage in their marketplace.