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Shop Life
Columns
Callahan: SOPs: My Frenemy and Your Training Lifesaver
Make your shop more efficient and reliable by ensuring consistent customer experiences, enhancing staff confidence, and streamlining training.
Oct. 6, 2025
Columns
Saeli: Training New Employees: Setting Your Team Up for Long-Term Success
Oct. 3, 2025
Columns
Demarest: Using Financial Data the Right Way: Avoiding Bad Decisions with Good Numbers
Sept. 29, 2025
Columns
Saeli: Preparing Your Team for the New Year
Sept. 22, 2025
Columns
Hayes: From “Touch Points” to “Trust Points”: Why Language Matters in Auto Hospitality
Sept. 19, 2025
Dutch Silverstein
Columns
Silverstein: Recognizing Our Customer’s Agency
Sept. 16, 2025
Shop Views
Shop View: Ironwood Automotive
Sept. 15, 2025
Columns
Callahan: Price, Quality, and Communication: Tackling the Three Biggest Client Hiccups
Sept. 11, 2025
Columns
Schmidt: Long Live Your Story
Sept. 9, 2025
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