Operations

Two experts, who have launched nine shops between them, give you their shop expansion checklist of things to consider before making the leap.

Yinon Weiss shares how his company is working toward establishing a nationally trusted brand of shops.

A look at annual revenue as reported by auto repair shop owners in the 2024 Ratchet+Wrench Industry Survey

This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.

How focusing on a specific niche can help your shop stand out from the rest.

Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think.

What auto repair shop owners need to know about the termination process.

How to find, hire, and train dealership technicians for success in independent auto repair.