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Bumper-to-Bumper Efficiency

Dec. 6, 2024
From scheduling to supplier partnerships, metrics and data can help you understand where you have efficiency valleys.
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Operations

5 Things to Consider Before Expanding Your Auto Repair Shop

Aug. 15, 2024
Two experts, who have launched nine shops between them, give you their shop expansion checklist of things to consider before making the leap.
Operations

A Stress-Free Acquisition Strategy

Aug. 12, 2024
Yinon Weiss shares how his company is working toward establishing a nationally trusted brand of shops.
damkaz/E+ via Getty Images
Operations

Numbers: Cash is (Still) King

July 11, 2024
A look at annual revenue as reported by auto repair shop owners in the 2024 Ratchet+Wrench Industry Survey
Operations

Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

July 1, 2024
This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.
Captured By Grace Photography
Operations

Primed to Specialize

June 27, 2024
How focusing on a specific niche can help your shop stand out from the rest.
AndreyPopov
Operations

Going from Objections to Opportunities

June 21, 2024
Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think.
Chalirmpoj Pimpisarn
Operations

The SOP: How to Fire an Underperforming Employee

June 13, 2024
What auto repair shop owners need to know about the termination process.
MN Photo Studio
Operations

Beat the Dealer

May 7, 2024
How to find, hire, and train dealership technicians for success in independent auto repair.

Bryan Regan Photography

Chris Jones
Trey Magee is a third-generation parts store owner. His family bought into Carquest Auto Parts in 1981.

Getty Images: Harbucks
An auto detailer wipes down a car.