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    • Top Stories

    Rachel Ko
    Shop Customers

    Answering the Call

    Tess Owings
    April 18, 2024
    Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.
    Contributed
    Podcasts

    Podcast: Enhance Your Service with The DVI Quadrant

    Chris Jones
    April 17, 2024
    In this episode, Jamie Cuthbert of AutoServe 1 breaks down the four phases of a DVI and how each improves the team and customer experience.
    DoxaDigital
    Shop Customers

    How to Handle Customer Apologies

    Noah Brown
    April 15, 2024
    Everyone makes mistakes. How you make it up to your customers can go a long way in keeping your shop's credibility.
    Adobe Stock
    Law

    The Increasing Disappearance of State Safety Inspections 

    Kacey Frederick
    April 12, 2024
    Texas is the latest state to forego required safety inspections. What does that mean for shops and their customers?