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The debate surrounding offering discounts is still prevalent in our industry. Properly applied they can produce benefits, but the risk is high.

Empathy lies at the heart of successful business transformation.

Making a positive impression from the beginning will help you build your reputation.

The smallest of details that you help your customers with can make a large difference.

Some KPIs are simple numerical statistics, but the ones that are not can really influence employee satisfaction.

Delivering exceptional service wins return clients and cultivates a more successful business and internal culture.

Understanding your finances beyond a simple profit and loss will help you plan for the future.

Understanding the best ways to interact with your customers is more relevant now than ever.