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Featured
Columns
Saeli: Train to Gain: The Crucial Skill of Identifying Each Team Member's Training Needs
Jim Saeli
April 21, 2025
Running a successful auto repair shop isn’t just about having the right tools and equipment—it’s about having the right people with the right skills.
Latest from Columns
Dutch Silverstein
Columns
Dutch: A New Way to Train Technicians
R. Dutch Silverstein
April 18, 2025
Columns
Schmidt: The Superstar Employee
Lola Schmidt
April 17, 2025
Finding and keeping the best employees requires time, structure, growth, and opportunities.
Columns
Callahan: Your Tone and Body Language Matter
Kathleen Callahan
April 14, 2025
Communicating effectively with your customers includes having the right tone and body language.
Columns
Bunch: Why So Few Shops Break $3 Million and Why That Number Matters More Than You Think - Part 1
Greg Bunch
April 11, 2025
There are different levels of business growth, but really reaching your potential as shop owner starts with change from within.
Columns
Callahan: Active Listening Creates Engaged Customers
Kathleen Callahan
April 2, 2025
Understanding the client's needs and giving them undivided attention will foster a long-term relationship.
Columns
From the Editor's Desk: Were we Paying Attention to Deglobalization?
Ivan Rioja-Scott
April 1, 2025
The deglobalization trend has been happening for the past decade. The question is how can we capitalize on it.
Columns
Hayes: The Superstar Standard: Building World-Class Teams by Exiting Toxic Employees
Todd Hayes
March 31, 2025
Creating a winning culture starts by hiring the right people.
Columns
Embracing Change: Lessons from Revisiting the Past
Greg Bunch
March 27, 2025
Growth and transformation are constant, even when they aren’t immediately visible.
Columns
Sodhi: Risks You’re Taking with Your Auto Repair Shop’s Website (And How to Fix Them)
Taran Sodhi
March 24, 2025
It's important to understand the value of having a unique and relevant website.
News
Latest News
Steer and Pit Crew Loyalty Expand Integration of Integrated Customer Rewards System
Ratchet+Wrench Staff Reporters
April 23, 2025
Latest News
SEMA Urges U.S. to Provide Transition Period, Financial Relief to Small Parts Manufacturers
Ratchet+Wrench Staff Reporters
April 23, 2025
Latest News
Hyundai Launches Program to Help Mitigate Potential Price Increases From Tariffs
Ratchet+Wrench Staff Reporters
April 22, 2025
Latest From Columns
Columns
Saeli: How to Train to Be the Best Leader for Your Business
Jim Saeli
March 17, 2025
Dutch Silverstein
Columns
Dutch: Discounting: Sound Strategy or Bad Idea?
R. Dutch Silverstein
March 13, 2025
Editor's Letter
From the Editor's desk: The Empathy Conundrum
Ivan Rioja-Scott
March 3, 2025
Columns
Callahan: You Never Get a Second Chance to Make a Great First Impression
Kathleen Callahan
Feb. 27, 2025
Columns
Schmidt: Make it Easy
Lola Schmidt
Feb. 24, 2025
Editor's Letter
Editor's Desk: Employee Happiness
Ivan Rioja-Scott
Feb. 11, 2025
Columns
Callahan: The Devil is in the Details
Kathleen Callahan
Feb. 10, 2025
Dutch Silverstein
Columns
Silverstein: Five Ways to Keep Healthy Finances
R. Dutch Silverstein
Feb. 10, 2025
Columns
Bennett: Maximizing Shop Efficiency: Key Strategies for Shop Owners in 2025
Mike Bennett
Feb. 7, 2025
Podcasts
Podcast: Why Are We Trying to Get Approvals For Everything on The DVI?
Victor Broski
Feb. 6, 2025
Columns
Broski: Auto Repair Industry Upgrade
Victor Broski
Feb. 3, 2025
Columns
Saeli: Don’t Forget Yourself: The Importance of Self-Training
Jim Saeli
Jan. 31, 2025
Columns
Saeli: Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning
Jim Saeli
Jan. 24, 2025
Columns
Bunch: What Revenue Per Employee Can Tell Us About Shop Success
Greg Bunch
Jan. 20, 2025
Columns
Lola Schmidt: Marketing Mayhem
Lola Schmidt
Jan. 17, 2025
Editor's Letter
Rioja-Scott: Active Listening as a Channel for Critical Thinking
Ivan Rioja-Scott
Jan. 9, 2025
Columns
Callahan: Adding Value to Your Customer Experience
Kathleen Callahan
Jan. 6, 2025
Dutch Silverstein
Columns
Dutch: The Mistake of Redefining Success Through the Franchise Business Model
R. Dutch Silverstein
Dec. 20, 2024
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