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Shop Smarts

Broski: The Benefits of Taking Care of your Customer

Nov. 18, 2024
Taking care of your customer can "make" them a part of your sales staff
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Columns

Callahan: A Year in Review

Nov. 7, 2024
Your personal, financial and emotional health should be a priority for your wellbeing
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Columns

Bennett: Navigating Economic Uncertainty Amid Elections and Inflation

Nov. 5, 2024
Navigating uncertainties in the market can be a great challenge
EBM
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Columns

Broski: Your Shop Experience: the Disneyland Way

Nov. 3, 2024
An immersive-like experience in an auto repair shop can set you apart from the rest
Ratchet+Wrench Editor-in-Chief, Ivan Rioja-Scott.
Editor's Letter

Culture Shock, or Maybe Not

Oct. 31, 2024
Creating a sense of belonging and a place to thrive and grow is what shop culture is about.
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Columns

Hayes: Overcoming Customer Objections

Oct. 28, 2024
Customer objections are inevitable but with the correct system, you can overcome them.
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Shop Smarts

Bennett: 5 Ways the Shop Can Support Their Team Through Personal Crises

Oct. 21, 2024
Supporting your employees in every way can make a real difference.
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Columns

Bunch: Vision, Clarity, and Building a Team That Thrives

Oct. 14, 2024
Focusing on the big picture while taking care of the day to day can give you clarity for the future
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Columns

Dutch: Salesman or Advocate? A Distinction with a Difference

Oct. 11, 2024
Becoming your customer's advocate is much more important than just trying to make the sale