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The art of listening is an undervalued soft skill that can help us win every day.

The small details make for a better and more comprehensive customer experience.

When it comes to auto repair shops, the commodity isn’t what’s important—the way it’s delivered is what matters.

We often take small details for granted and forget to communicate them. This can cause longer-term problems both with customers and employees.

Creating operating standards through shop culture can help you manage your shop remotely.

Boosting morale and understanding how to celebrate, recognize, and acknowledge your employees will help build your brand.

Making company culture a part of your hiring process will pay dividends down the line.

Numbers can show us a different, non-emotional reality.