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Editor's Letter

Editor's Desk: Employee Happiness

Feb. 11, 2025
Some KPIs are simple numerical statistics, but the ones that are not can really influence employee satisfaction.
Dutch Silverstein
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Silverstein: Five Ways to Keep Healthy Finances

Feb. 10, 2025
Understanding your finances beyond a simple profit and loss will help you plan for the future.
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Bennett: Maximizing Shop Efficiency: Key Strategies for Shop Owners in 2025

Feb. 7, 2025
Understanding the best ways to interact with your customers is more relevant now than ever.
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Podcasts

Podcast: Why Are We Trying to Get Approvals For Everything on The DVI?

Feb. 6, 2025
The independent auto repair business still suffers from a lack of consumer confidence, and much of that comes from overselling.
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Broski: Auto Repair Industry Upgrade

Feb. 3, 2025
Maybe we need to start looking at the way we manage and care for our customers a bit differently.
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Saeli: Don’t Forget Yourself: The Importance of Self-Training

Jan. 31, 2025
Unlock your full potential: How self-training empowers growth, confidence and success!
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Saeli: Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning

Jan. 24, 2025
Implementing a culture and a system of continuous education and training will allow your shop to look confidently into the future.
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Bunch: What Revenue Per Employee Can Tell Us About Shop Success

Jan. 20, 2025
Among the many KPIs that shops can measure, revenue per employee, is often overlooked.
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Lola Schmidt: Marketing Mayhem

Jan. 17, 2025
Choosing the right people to manage our marketing plan and strategy will lead to success.