Ratchet+Wrench Radio

The Ratchet+Wrench Radio Network offers four tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

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Michael Suttle, chief development officer at Christian Brothers Automotive, discusses the upcoming 14,000-square-foot facility and how CBA is revolutionizing its technician training...
Oct. 1, 2025
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Automotive A/C service is evolving fast, and at the center of it all is R-1234yf – the OEM-approved refrigerant now standard in more than 100 million vehicles on U.S. roads...
Sept. 26, 2025
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Leadership communication coach Dave Brown shares practical strategies to build confidence, overcome imposter syndrome, and strengthen your voice as a shop owner.
Sept. 24, 2025
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Every member of a team, regardless of title, has the opportunity to be the leader in their role.
Sept. 19, 2025
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How digital vehicle inspections paired with industry standards can revolutionize the way auto repair shops communicate with customers and usher in confident repair approvals.
Sept. 17, 2025
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In this episode, Mike Bennett takes us on a deep dive into the auto repair industry's remarkable 2025 journey—from the challenging spring months when consumer confidence...
Sept. 10, 2025
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Ratchet+Wrench Management Conference keynote Kinja Dixon shares how seeing himself in a photo revolutionized his entire existence.
Sept. 4, 2025
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In this episode, Mike Jones talks about what it takes to be a person who follows up and follows through in a business setting.
Aug. 29, 2025
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Glenn Piccolo of Adams Automotive talks about how the auto hospitality model can transform your shop and help you to retain more customers.
Aug. 27, 2025
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In a sneak preview of his lunch keynote for the 2025 Ratchet+Wrench Management Conference, Rob Pietrowski, VP Research at IMR/Endeavor Business Intelligence, reveals shocking ...
Aug. 20, 2025
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If you've ever said the words "failure isn't an option," Mike Jones, president of Discover Leadership Training, has a message you should consider today.
Aug. 8, 2025
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Dave Johnson, president and CEO of Automotive Service Excellence, discusses the recent ASE Instructor Training Conference in St. Louis, Missouri, and the valuable benefits of ...
Aug. 6, 2025
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Hunt Demarest, a leading financial expert in the auto repair industry, walks through the common traps shop owners fall into when reading their financials.
July 30, 2025
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Charlie Zlatkos, owner of Pleasant Care Car, immigrated to the U.S. at 17. He talks about growing his vocabulary from four English words to opening and running a multi-million...
July 16, 2025
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How to train your staff on customer communication and sensitivity before it becomes a viral nightmare.
July 9, 2025
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In this episode, Lisa Foshee, senior vice president of Government Affairs and General Counsel at Auto Care Association, breaks down the legislative path in the right to repair...
July 2, 2025
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In this episode, Mike Jones of Discover Leadership Training reveals why motivation fails, communication mistakes leaders make, and secrets to lasting discipline.
June 25, 2025
Josh Parnell
We're living through uncertain and changing times. In this episode, Josh Parnell of Limitless Leadership talks about how to lead without wavering.
June 18, 2025
Steve Dawson Hunter Engineering
For shop owners aware of ADAS but who haven't started preparing, here are the essential steps to this profitable service offering.
June 11, 2025
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Mental health therapist Margaret Light talks about the impact of mental health on decision-making in business and shares tips on how to bounce back from a bad decision.
June 4, 2025
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Brian Moak, CEO of Heart Auto Care, shares his shop's turnaround journey and valuable insights on growth cycles and business goals.
May 29, 2025
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Jimmy Jones, GM of the Peoria, Illinois location of Automotive Hiller, shares valuable insights on enhancing customer loyalty in auto repair shops.
May 21, 2025
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Kathleen Callahan discusses the impact of communication on auto repair businesses, emphasizing the importance of tone, body language, and its influence on customer relations and...
May 14, 2025
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Join Lisa Coyle, CEO of Promotive, and Dwayne Myers, owner of Dynamic Automotive, as they share insights on fostering strong vendor-owner relationships in the auto repair industry...
May 7, 2025