Podcast: Not Your Everyday Auto Repair Shop | Mike & Susan Henn

Dec. 5, 2023
In this episode, Mike and Susan Henn talk about the eclectic work they do, their relationship with dealerships, how they train and compensate to ensure tenure and more.

In this episode, Mike and Susan Henn of Henn Automotive talk about their southern North Carolina shop. Mike talks about getting rejected by the bank for a loan, building his shop with his own hands, how he trains his technicians, and why they stay for the long haul (most have been with the shop for over a decade). Susan discusses managing the front end, why providing full benefits matters and her role in creating the environment of the shop.

Sponsored by Ford Motorcraft.

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About the Author

Chris Jones | Editor

Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.

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