In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform.
He discusses:
- His definition of a service advisor
- How and why he started Advisor Fix
- The characteristics and qualifications of a solid service advisor
- What owners should look for in a service advisor
- How advisors can grow through training
- Why shop owners should invest in front-of-house training
