Podcast: Developing Rock Star Service Advisors | Jeremy O'Neal

May 30, 2023

Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, talks about service advisors, their role in the shop and why owners need to invest in training them.

Chris Jones

Jeremy O'Neal of Freedom Auto Repair and Advisor Fix

In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform.

He discusses:

His definition of a service advisor
How and why he started Advisor Fix
The characteristics and qualifications of a solid service advisor
What owners should look for in a service advisor
How advisors can grow through training
Why shop owners should invest in front-of-house training

About the Author

Chris Jones | Editor

Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.