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    Podcast: Make Social Media a Tool for Growth and Transparency w/Jacki Lutz

    Ivan Rioja-Scott
    April 2, 2025
    Jacki Lutz shares her insight on how social media can help make shops grow and become more transparent.
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    Columns

    Callahan: Active Listening Creates Engaged Customers

    Kathleen Callahan
    April 2, 2025
    Understanding the client's needs and giving them undivided attention will foster a long-term relationship.
    Emme Osmonson
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    Multimedia

    Shop View Championship

    Ivan Rioja-Scott
    April 1, 2025
    Vote on your favorite shop featured in the Ratchet+Wrench Shop View section. Poll ends on April 25!
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    Columns

    Hayes: The Superstar Standard: Building World-Class Teams by Exiting Toxic Employees

    Todd Hayes
    March 31, 2025
    Creating a winning culture starts by hiring the right people.

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