Editor's Letter

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Editor's Letter

Editor's Desk: Employee Happiness

Feb. 11, 2025
Some KPIs are simple numerical statistics, but the ones that are not can really influence employee satisfaction.
Ratchet+Wrench Editor-in-Chief, Ivan Rioja-Scott.
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Rioja-Scott: Let’s be data-driven!

Dec. 2, 2024
Numbers can show us a different, non-emotional reality.
Ratchet+Wrench Editor-in-Chief, Ivan Rioja-Scott.
Editor's Letter

Culture Shock, or Maybe Not

Oct. 31, 2024
Creating a sense of belonging and a place to thrive and grow is what shop culture is about.
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An auto repair shop owner stands confidently.
Editor's Letter

Jones: The Standard is the Standard

July 6, 2023
The importance of maintaining the baseline when the going gets tough to overcome the odds and realize your dream.
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Jones: Environment is Everything

March 9, 2023
Where we spend our time is relevant to the level of success we can achieve. The best organizations know this and build around their people.
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Editor's Letter

Jones: Getting Out of Your Own Way

June 2, 2022
The most effective leaders are those who know their strengths and realize the benefit of surrounding themselves with people who demonstrate talent where they lack proficiency....