Editor's Letter

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Editor's Letter

From the Editor's desk: The Empathy Conundrum

March 3, 2025
Empathy lies at the heart of successful business transformation.
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Editor's Letter

Rioja-Scott: Active Listening as a Channel for Critical Thinking

Jan. 9, 2025
The art of listening is an undervalued soft skill that can help us win every day.
Ratchet+Wrench Editor-in-Chief, Ivan Rioja-Scott.
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Rioja-Scott: Let’s be data-driven!

Dec. 2, 2024
Numbers can show us a different, non-emotional reality.
Ratchet+Wrench Editor-in-Chief, Ivan Rioja-Scott.
Editor's Letter

Culture Shock, or Maybe Not

Oct. 31, 2024
Creating a sense of belonging and a place to thrive and grow is what shop culture is about.
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An auto repair shop owner stands confidently.
Editor's Letter

Jones: The Standard is the Standard

July 6, 2023
The importance of maintaining the baseline when the going gets tough to overcome the odds and realize your dream.
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Jones: Environment is Everything

March 9, 2023
Where we spend our time is relevant to the level of success we can achieve. The best organizations know this and build around their people.
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Editor's Letter

Jones: Getting Out of Your Own Way

June 2, 2022
The most effective leaders are those who know their strengths and realize the benefit of surrounding themselves with people who demonstrate talent where they lack proficiency....