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July 2023
July 2023
July 2023
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Getty Images: FG Trade
Editor's Letter
Jones: The Standard is the Standard
Chris Jones
July 6, 2023
The importance of maintaining the baseline when the going gets tough to overcome the odds and realize your dream.
Hannah Israelsen
Shop Life
Zero to $1 Million
Chris Jones
July 5, 2023
How first-time shop owners built million-dollar businesses from less-than-ideal beginnings.
Contributed Photo
Repairer Profiles
Captain of the Shop
Rob DeArmond
June 30, 2023
Pilot-turned-shop owner Dutch Silverstein runs his business with the meticulous touch he learned at the airlines.
Kristi Carlson
Shop Views
Fix It Forward Automotive
June 29, 2023
A community-focused auto repair shop eager to serve others.
Getty Images: Kali9
Columnists
Marconi: When an Employee Brings You Bad News, Say Thank You!
Joe Marconi
June 28, 2023
Learning to receive feedback with humility is an important trait shop owners must possess.
More content from July 2023
Getty Images: Joe Belanger
Sales+Marketing
Go Postal—with Direct Mail
Kimanzi Constable
June 23, 2023
In an ever-connected world, shop owners should market to the mailbox for customer attention.
Getty Images: Harbucks
Operations
Detail Oriented
Chris Jones
June 22, 2023
How Kubly’s Automotive differentiated itself by adding shine to its service.
Getty Images: Sergeyryzhov
Technology
How Silver Lake Tire and Auto Implemented ADAS
Chris Jones
June 21, 2023
Tyler Peartree and Jim Nawrocki explain the shop's process for using the technology.
Getty Images: Kali9
Columnists
Stokes: Recession as a Wake-Up Call
Aaron Stokes
June 16, 2023
As volume levels decline for some shops, owners and advisors should work hard to stay on the same page.
Contributed Photo
Technology
Revolutionizing the Customer Experience
Chris Jones
June 15, 2023
Shopgenie co-founder Kieran O'Brien believes his new CRM can drive more revenue by making it easier for online customers to choose your shop.
Getty Images: Pamela Moore
Law
Terms and Conditions
Noah Brown
June 14, 2023
Warranty disputes can cause headaches for everyone involved. Get ahead of them to protect you and your customers.
Getty Images: Kali9
Operations
Numbers: Retirement and Succession Plans
Chris Jones
June 9, 2023
A look at the options retirement-aged shop owners are considering.