Feb. 17, 2020—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.
3 Ways to Be a Better Listener – Inc
The practice goes well beyond the simplified difference between "listening" and "waiting for your turn to talk." People do business with people. We are not automatons, not as entrepreneurs and not as clients. We have emotional needs to be seen and heard.
Does Your Team Have an Accountability Problem? – Harvard Business Review
When things aren’t going well — maybe your numbers are down, you haven’t met your goals, or your pipeline is dry — it’s easy to turn to this familiar mantra. But when you say it, what your team members actually hear is: “You are letting me down,” or, “We are failing.”
These 10 Questions Lead to Better Time Management, Says This Productivity Expert – Forbes
One example of a question is "If I could only achieve one thing today, what would it be?"
5 Ways You Can Get More Comfortable With Criticism – Fast Company
Most people give you feedback to try and help you be better, not to lower your self-esteem.
