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    0919_Topical_Manager
    Ratchet+Wrench Management Conference

    2019 All-Star Manager: Ben Lesueur

    Abby Patterson
    Sept. 4, 2019
    At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.
    0419_RW_Toolbox1
    Customer Service

    How to Hire the Perfect CSR

    Nora Johnson
    July 15, 2019
    Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.
    Mitch-Schneider
    Finance and Operations

    The Art of the Estimate

    Mitch Schneider
    Sept. 1, 2015
    When customers ask if estimates are free, it’s important to explain how one is formulated and where it lands in the repair process
    Cut-The-Jargon
    Customer Service

    Cut the Jargon

    Anna Zeck
    Sept. 1, 2015
    How to turn insider industry lingo into meaningful customer conversations
    Arrow-Automotive-Transmission
    Shop View

    Arrow Automotive Transmission Specialists

    Ben Ross
    June 1, 2015
    A look inside Monte Craig’s enormous and immaculately kept Nevada shop
    Making-Online-Appointments-Effective
    Customer Service

    Making Online Appointments Effective

    Anna Zeck
    May 1, 2015
    How to manage an online appointment booking feature
    Customers-Explain-Why-They-Stay-Loyal
    Customer Service

    Customers Explain Why They Stay Loyal

    Anna Zeck
    May 1, 2015
    Customers share what keeps them committed to their favorite shops