Customer Service

How to get the most out of your interactions with customers

Tools such as BOLT ON TECHNOLOGY's Mobile Manager Pro eliminate the service counter and meet customers where they're most likely to respond—on their mobile devices...

While immersed in the process of editing his book, columnist Mitch Schneider was reminded of the role shop owners play in society.

How to incorporate customer education into your brand

How to implement a vehicle pickup and delivery service that grows sales

Charlie Gorman, former COO of the Equipment and Tool Institute, explains the results of the organization’s market research study on new car–buying preferences of consumers

When customers see the value your shop provides, they buy

Drug-addicted, homeless and unemployable, Rob Rowsell found his salvation in auto repair