• Magazine
  • Subscribe
  • Advertise
  • RW Management Conference
  • All-Star Award
  • 2024 Industry Survey Report
  • Home >
  • Back Issues >
  • Ratchet+Wrench >
  • May 2024

    • May 2024

    MN Photo Studio
    Operations

    Beat the Dealer

    Chris Jones
    May 7, 2024
    How to find, hire, and train dealership technicians for success in independent auto repair.
    Corey Miller Photography
    Columnists

    Jones: Going Below the Surface

    Chris Jones
    May 3, 2024
    The top talent isn’t always at the top of the stack, it's somewhere in the middle waiting to be discovered and cultivated.
    Columnists

    Callahan: How to Afford a $100K Technician

    Kathleen Callahan
    April 30, 2024
    Finding the money to pay a top-performing auto tech $100,000 may be easier than you think.
    Columnists

    Callahan: How to Afford a $100K Technician

    Kathleen Callahan
    April 30, 2024
    Finding the money to pay a top-performing auto tech $100,000 may be easier than you think.
    Contributed
    Columnists

    Silverstein: Unpacking the NASTF Static 

    R. Dutch Silverstein
    April 26, 2024
    What the crux of the matter is in a recent online uproar and what it means for shop owners.

    More content from May 2024

    fstop123
    Operations

    The SOP: Hiring a Green Service Advisor

    Coralee Zueff
    April 25, 2024
    Coralee Zueff, service manager at Danica Motors, talks about the basics of hiring newbies in the front of the house.
    MWACA
    Repairer Profiles

    Continuing the Legacy

    Kacey Frederick
    April 22, 2024
    Jessica Carrino wasn’t interested in taking over the family auto repair shop—until she gave it a try.
    Rachel Ko
    Shop Customers

    Answering the Call

    Tess Owings
    April 18, 2024
    Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.
    DoxaDigital
    Shop Customers

    How to Handle Customer Apologies

    Noah Brown
    April 15, 2024
    Everyone makes mistakes. How you make it up to your customers can go a long way in keeping your shop's credibility.
    Adobe Stock
    Law

    The Increasing Disappearance of State Safety Inspections 

    Kacey Frederick
    April 12, 2024
    Texas is the latest state to forego required safety inspections. What does that mean for shops and their customers?
    Adobe Stock
    Sales+Marketing

    Numbers: Top 5 Marketing Tools Used by Auto Repair Shops

    Chris Jones
    April 11, 2024
    A snapshot of how auto repair shops are targeting customers and prospects.