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    Dutch Silverstein
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    Columns

    Dutch: The Mistake of Redefining Success Through the Franchise Business Model

    R. Dutch Silverstein
    Dec. 20, 2024
    When it comes to auto repair shops, the commodity isn’t what’s important—the way it’s delivered is what matters.
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    Shop Smarts

    Bennett: 5 Ways the Shop Can Support Their Team Through Personal Crises

    Mike Bennett
    Oct. 21, 2024
    Supporting your employees in every way can make a real difference.
    Jake-Weyer
    Shop Smarts

    Through the Customer’s Eyes

    Jake Weyer
    Nov. 1, 2012
    Have you ever taken a look at your business from the perspective of a potential customer? If you haven’t, give this a try: The next time you pull up to your shop, view it through...
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    Shop Smarts

    November 2012 Ratchet+Wrench

    Oct. 30, 2012
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    Shop Smarts

    July 2012 Ratchet+Wrench

    July 1, 2012
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