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Case Study
Customer APPreciation
Tess Owings
Jan. 30, 2025
A successful customer loyalty program can be as simple as downloading an app.
Latest from Case Study
Case Study
Leading the Way
Abby Patterson
Nov. 1, 2019
Case Study
Communicating At All Hours
Kiley Wellendorf
Dec. 17, 2018
Anderson Automotive began using a free chatbot feature on their website and can now receive inquiries at all hours of the day.
Case Study
A Seasonal Adjustment
Kiley Wellendorf
Nov. 19, 2018
VIP Tires & Services decided to stop hiring seasonal staff, and instead, began adjusting employees’ hours in the shop.
Case Study
Expansion and Customer Retention
Alex Van Abbema
Feb. 9, 2018
After a major acquisition, one general manager had to convince thousands of former customers that his shop was the right fit.
Case Study
Finding the Profit to Support Your Shop's Future
Noura Elmanssy
Jan. 12, 2018
Creating a successful succession plan requires finding a sustainable solution that not only ensures the longevity of the business, but also guarantees the business can sustain...
Case Study
Inspection Perfection
Travis Bean
Feb. 1, 2017
AJ Nealey largely credits a 70 percent rise in ARO to his digital inspection policy
Case Study
Maximizing Throughput
Anna Zeck
Oct. 2, 2016
Garry Plimmer worked around his building constraints to achieve record numbers out of limited space
Running a Shop
How to Choose the Right Lift for Your Shop
Travis Bean
July 1, 2016
Thorough research and measurements allowed TJ Cleveland’s lift purchase to up his shop’s efficiency. Here's how he chose the right lift.
Case Study
Changing Marketing Philosophies
Anna Zeck
Feb. 2, 2016
Bill DeBoer decided to embrace the inbound marketing philosophy to drive sales
News
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Ford Recalls Over 105K SUVs for Faulty Seatbelt Pretensioners
Ratchet+Wrench Staff Reporters
April 11, 2025
Latest News
Automotive Training Institute Promotes Ron Greenman to Interim President
Ratchet+Wrench Staff Reporters
April 11, 2025
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Auto, Auto Parts Excluded From 90-Day Pause on Reciprocal Tariffs
Ratchet+Wrench Staff Reporters
April 10, 2025
Latest From Case Study
Case Study
Becoming Hands-On
Travis Bean
Jan. 1, 2016
Case Study
Profiting from Educating Customers
Anna Zeck
Dec. 1, 2015
Case Study
Improving Business with Fleet Work
Travis Bean
Nov. 1, 2015
Case Study
Following the Golden Rule
Anna Zeck
Oct. 1, 2015
Case Study
From Technician to Service Writer
Travis Bean
Sept. 1, 2015
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Pay-Per-Click Turnaround
Anna Zeck
Aug. 1, 2015
Case Study
Courtesy Checks as an ARO Booster
Travis Bean
July 1, 2015
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Heavy Duty Diagnostics
Anna Zeck
June 1, 2015
Case Study
In the Red to Profitable in 30 Days
Travis Bean
May 1, 2015
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