Satisfaction with public charging for EVs has declined this year, according to Green Car Reports.
The dissatisfaction with public EV chargers was displayed in the recent J.D. Power Electric Vehicle Experience Public Charging study, which found that 20% of EV drivers who visited a charging station did not end up charging their vehicles.
This was mostly a result of charging stations not functioning correctly, as well as long waiting lines for chargers.
Different areas of the country experienced varying rates of success in charging vehicles. EV drivers in the Miami-Port St. Lucie-Ft. Lauderdale area experienced the most issues, with vehicles failing to charge 35% of the time.
In the Seattle-Tacoma, Denver-Aurora and Dallas-Ft. Worth areas, 29% of drivers left charging stations without charging their vehicles.
Even in California, it was found that 25% of drivers considered public charging to be unreliable.
The area with the least complications was Cleveland-Akron-Canton, with drivers failing to charge 12% of the time.
EV drivers’ have found that charging speed has decreased too, with customer satisfaction in charging speed for Level 2 charging speed decreasing by 36 points compared to last year. Satisfaction with DC fast charging also fell by 30 points from last year.
