Meet the Speakers: Dutch Silverstein, Kathleen Callahan, and Matt Oldenburg
Expertise meets inspiration at the 2024 Ratchet+Wrench Management Conference in Orlando, Florida.
Set to speak are nearly 30 auto care industry thought leaders, innovators, and visionaries—we like to call the auto repair shop owners and partners—who will elevate your experience and leave you with actionable insights.
Each week, we'll introduce you to a handful of these speakers to get you excited about what's to come at the conference on September 12-14, 2024.
DUTCH SILVERSTEIN & MATTHEW SKUNDRICH
A&M Auto | Mobile Advanced Diagnostics and Programming
Adding Keys as a Revenue Stream: A Study of ROI
Friday, September 13, 2024 | 9:45 AM - 10:45 AM
A primer for shop owners interested in adding auto keys and programming services. This session will explain the investment required in equipment and inventory, what qualifications/certifications are required, the return on investment (and how it’s calculated), and OEM vs aftermarket keys.
Kathleen Callahan
Repair Shop of Tomorrow
Managing People and Processes
Friday, September 13, 2024 | 2:30 PM - 3:30 PM
Designed for those who lead or manage repair shops, this session is your ticket to mastering the art of steering your team and your business operations toward success. You’ll take an exciting journey that kicks off with setting ambitious goals, rallying your team behind these goals, figuring out how to track your progress, brainstorming strategies, putting those strategies into action, and communicating effectively to keep everyone on track. The magic formula for a thriving business lies in education, communication, and implementation. You’ll leave with energetic insights and strategies to build these critical pillars of your business, leading to long-lasting success.
MATT OLDENBURG
Silver Lake Auto & Tire Centers
Silver Lake Auto’s Approach to People Development
Saturday, September 14, 2024 | 10:15 AM - 11:15 AM
Attracting, retaining and growing employees is critical to the success and stability of the automotive industry. Matt Oldenburg of Silver Lake Auto & Tire Centers will give insight on how his growth and progression with the company has evolved into a deliberate career progression pathway for its employees’ growth. He reflects on the pivotal stages of his career—from entry-level service advisor to COO—and how these pivotal moments link to an intentional development pathway for current Silver Lake Auto employees.
