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    1. Running a Shop

    Podcast: Stop Inconveniencing Your Customers (w/ David Avrin)

    May 3, 2022

    David Avrin talks about how to keep your customers happy so you don't lose them to the competition in a digital age where speed and efficiency are rewarded with loyalty.

    1671737801478 Avrinepisode

    In this episode of Ratchet+Wrench Radio, David Avrin of The Customer Experience Advantage joins host Chris Jones to talk about how shops should focus on the customer journey to become incredibly easy to do business with. You may remember David as a keynote speaker from VISION 2022.

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    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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