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June 2024
June 2024
June 2024
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Columnists
Jones: Playground Economics
Chris Jones
June 3, 2024
Most of us didn't learn talent scouting in a class, we learned it at recess.
Jose Caballero
Leadership
Building a Hall of Fame Roster
Noah Brown
May 30, 2024
NFL coach Jimmy Johnson knew leadership throughout a team is necessary for success. Here’s how his philosophy can help your shop.
Camerson Smith
Shop Views
Shop View: Shadetree Automotive
Kacey Frederick
May 28, 2024
From friendly service to hosting events for the whole family, Shadetree’s a community staple.
Contributed
Repairer Profiles
Turning Problems into Blessings
Kacey Frederick
May 23, 2024
After recovering from addiction, Tim Ellison became a second-time shop owner with a mission to help others struggling.
Caiaimage/Trevor Adeline
Shop Customers
Standardizing the Service Desk
Tess Owings
May 21, 2024
AJ Nealy has streamlined customer interactions at all five of his locations.
More content from June 2024
Columnists
Callahan: How Real Culture is Created
Kathleen Callahan
May 20, 2024
Often, culture is defined by activities, perks, and an occasional free lunch, but that's not culture. True culture is about connection.
skynesher
Leadership
Improvise, Adapt, and Overcome
Nolan O'Hara
May 16, 2024
Learning to be proactive can help you stay relevant when times, people, and technology change.
Columnists
Silverstein: The Illusion of Transparency
R. Dutch Silverstein
May 14, 2024
Every auto repair shop owner talks about offering transparent service, but is that just another marketing term?
Zephyr18
Education+Training
Repairing Consumer Trust: The Motorist Assurance Program
Kacey Frederick
May 13, 2024
Automotive Maintenance and Repair Association President Jeffrey Cox goes in-depth on the organization working to bolster customers’ confidence in repair shops.
AndreyPopov
Human Resources
Numbers: How Auto Repair Shops Pay Technicians
Chris Jones
May 9, 2024
According to the 2024 Ratchet+Wrench Industry Survey Report, auto repair shop owners have five defined pay plans for technicians.