Reporter's Blog

A few key tips to ensure that each of your customers has an efficient and positive appointment experience.

The Advance Auto Parts Foundation is taking a grassroots approach to tackle the industry’s talent shortage and help new communities pursue careers in the automotive industry.

Colorado is attempting a new way to deter catalytic converter thieves: chemically etched stickers.

Your team’s phone etiquette could be undercutting your marketing efforts and turning off potential customers.

After a year of unexpected growth, the future looks bright for the specialty equipment sector.

Customers have many options for auto service. Take the right steps to ensure they choose your shop.

Should every customer be treated the same? Mark Seawell, director of advisor training for RLO Training, doesn’t think so.

Leigh Anne Best, head of marketing for Mighty Auto Pro and a formal phone trainer for businesses across the country, shares her tips for making the most of every customer call...