1. Topics
    2. Inside the Consumer's Mind

    How Customers Balance Value, Quality, and Cost When Choosing a Shop

    Aug. 12, 2021
    How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

    1671738521822 Customerreviews2
    How do customers navigate the world of repair shops in their markets? This week's Inside the Consumer's Mind video series episode dives in with a candid interview with a shop owner who talks about balancing value, quality, and customer budgets. Tune in here:

    Watch on Facebook

    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

    Continue Reading

    Sponsored Recommendations

    Free Resources for Shops Like Yours

    View insights, research and solutions curated specifically for shops like yours.

    Deliver a First-Class Guest Experience

    Our dedicated Valvoline Trusted Advisor Sales and Support Team provides hands-on classroom and targeted in-store coaching to help your employees become more skilled at selling...

    Promote Growth on Two Fronts: Existing and New Customers

    Increase Sales and Customer Traffic To Your Store(s).

    Differentiate Your Services and Increase Revenue

    Reinvigorate your team and business success behind Valvoline's proven strategy that helps separate your business from competitors and create meaningful growth in sales and customer...