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    1. Topics
    2. Inside the Consumer's Mind

    How Customers Balance Value, Quality, and Cost When Choosing a Shop

    Aug. 12, 2021
    How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

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    How do customers navigate the world of repair shops in their markets? This week's Inside the Consumer's Mind video series episode dives in with a candid interview with a shop owner who talks about balancing value, quality, and customer budgets. Tune in here:

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    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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