How Customers Balance Value, Quality, and Cost When Choosing a Shop

Aug. 12, 2021
How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

How do customers navigate the world of repair shops in their markets? This week's Inside the Consumer's Mind video series episode dives in with a candid interview with a shop owner who talks about balancing value, quality, and customer budgets. Tune in here:

About the Author

Ratchet+Wrench Staff Reporters

The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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