What Makes a Bad Customer Experience?

    Aug. 31, 2021

    Understanding what makes a good customer experience is as much about learning what to do as it is learning what not to do. 

    1671738697198 0617 Rw Customercentric

    Understanding what makes a good customer experience is as much about learning what to do as it is learning what not to do. 

    Editorial Director Anna Zeck chats with Jimmy Alauria, owner and president of 3A Automotive in Phoenix, Ariz., about her past experience with repair shops, giving a unique perspective about what an actual customer is looking for. What went well? What didn't? And why did she choose to leave her shop for somewhere else?

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    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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