March 1, 2013—Educational Seminars Institute (ESi) has added online customer service group training for service advisors, service writers and other front-line staff who interact with customers.
The hour-long meetings include a presentation on a customer service skill to improve the customer’s experience and conclude with a facilitated peer-to-peer open discussion.
“Customers are a company’s most valuable asset,” said Maylan Newton, ESi senior instructor and owner. “Our new small group training will help auto repair facilities retain these valuable customers by consistently providing the highest level of service.”
The training is offered twice monthly and participation is limited to six individuals per group.
To reserve a space or for more information, visit esiseminars.com.
