The data from the 2018 Ratchet+Wrench Industry Survey represents a cross-section of shops across the country and provides a glimpse into how the average shop performs, how its leadership manages the shop, and the tech and tools the shop uses.
Though 90 percent of shops provide tech and tools to their staff, almost one-quarter—24 percent— of those surveyed have no specific budget for annual revenue allot- ment toward these tools and resources. Sixty percent allot less than 10 percent of revenue, leaving less than one-quarter of shops surveyed allocating more than 10 percent of their revenue toward shop tools and technology.
Over 85 percent of survey respondents report digital management systems and scan tools as their top tools. This implies that while a good lift, sturdy repair tools, and durable shop hardware may last several years, diagnostic/ digital tools continue to evolve at breakneck speed. Though almost 50 percent of shops lack OEM scan tools, over 85 percent report access to OEM repair data.
Conclusion: The survey indi- cates that the average shop’s commitment to digital scan tools is extremely high (over 85%), and that while OEM repair tools are not as prevalent as aftermarket, almost 9 out of 10 shops are using some sort of digital scan tool to bolster efficiency, increase customer confidence, and try to keep up with the increasing complexity of today’s automobiles.
Ensure your shop commits to assessing the right OEM data. With RepairLinkShop.com, you get access to OEM-provided parts and illustrations to buy the correct parts you need the first time, every time.
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