Feb. 18, 2020—Attorney General Josh Shapiro announced today that his Office has filed a civil lawsuit against extended automobile warranty company Delta Auto Protect to get money back for consumers and repair shops which fell victim to its car repair scam. Delta is operated by Omega Vehicle Services LLC and its managing member Charles Seruya.
The lawsuit alleges the company advertises and sells vehicle service and repair contracts to thousands of consumers in multiple states from a virtual office in Exton, Pa., but refuses to honor the contracts it sells and, after accepting payment from consumers, refuses to cover the necessary repairs promised under contract.
“Many customers of Delta Auto Protect of Exton have complained to my Office, and they’re not happy,” AG Shapiro said. “From phone calls to emails and letters, consumers have let us know how unresponsive this defendant has been to them. This rude and illegal treatment of customers is unwarranted. We are listening, and we are taking action to get their money back.”
The Attorney General said he wants restitution for Delta customers who:
- Paid for warranties and didn’t get the coverage they were promised,
- Paid out-of-pocket costs to repair their vehicles, and
- Tried to cancel their policies but didn’t receive refunds.
Shapiro said he is also seeking restitution for repair shops that didn’t get paid.
The lawsuit says Delta advertised “24/7 customer service” to entice sales, but when consumers and the repair shops called about missing payments, the company dodged them, re-routed their calls, left them endlessly “on hold.” They also failed to return messages.
In some instances, Delta placed a condition on payment that required a consumer to remove their negative reviews of the company. Multiple consumer complaints allege the company failed to pay refunds for contract cancellations.
“I’ve been calling this company almost every week for the past year and it has failed to pay for the repairs on my car,” said Carolyn Ames, a customer from Germansville, Lehigh County. “Delta is impossible to reach. If I do get through they hang up and they never return my calls. I’m so glad to know Attorney General Shapiro is standing up for consumers like me and is taking action to get my money back.”
AG Shapiro is urging any consumers who believe they were victimized by the defendants’ business practices to submit a complaint with the Office of Attorney General’s Bureau of Consumer Protection, calling the Attorney General’s Consumer Protection Hotline at 1-800-441-2555 or emailing [email protected].
This complaint has been filed in the Philadelphia County Court of Common Pleas by Senior Deputy Attorney General Karen C. McRory-Negrin.
