Numbers: Technician Efficiency

The 2024 Ratchet+Wrench Industry Survey includes the Tech Report section. In this section we ask our readers about the performance of their technicians from different measurable KPIs. As we can see from the results, efficient shops are profitable shops. As reported by survey respondents, 42% of auto repair shops hit an efficiency between 80 to 100%, and 37% hit productivity in the same range. Under the hood, 58% of technicians spend between two to three hours on a repair.

Efficiency

Less than 80%  -  27%

80-99%  -  31%

100–109%  -  11%

110–129%  -  5%

120–139%  -  4%

140% or more  -  4%

Does not track  -  18%

Productivity

Less than 80%  -  26%

80-89%   -  23%

90–99%  -  13%

100–109%  -  8%

110–119%  -  3%

120% or more  -  4%

Does not track  -  22%

Average Time Spent on Repair

Under 2 hours  -  12%

2-2.5 hours  -  36%

2.5-3 hours  -  22%

3-3.5 hours  -  14%

Over 3.5 hours  -  16%