• Magazine
  • Subscribe
  • Advertise
  • RW Management Conference
  • All-Star Award
  • 2024 Industry Survey Report
    1. Home

    How to Build Customer Connections Post-COVID

    May 4, 2021
    How do your customers feel about your shop and what could that emotional connection mean for your bottom line? Desert Car Care's Frank Leutz explains.
    1671739342113 Rodionkutsaev0vgg7cqtwcounsplash7777

    How do your customers feel about your shop? What is their emotional connection to your business and its role in their lives? And ultimately—what does that mean for your bottom line?

    Desert Car Care's Frank Leutz explains how shop owners can maximize their emotional impact by aligning critical elements of the physical and digital customer shop experience in a post-COVID culture in the latest episode of Ratchet+Wrench Radio.

    Subscribe to Ratchet+Wrench Radio on your platform of choice:

    spotify-subscribe
    APPLE-PODCASTS
    GOOGLE-PLAY
    listen_on_iheartradio_badge
    STITCHER
    About the Author

    Frank Leutz

    Frank Leutz is the owner of Desert Car Care of Chandler. For more from Frank, visit http://bit.ly/WrenchNation.

    Continue Reading

    Sponsored Recommendations

    Valvoline Partner Solutions

    We arm you with products that build trust, tools that unlock productivity, and training that drives business performance, so you feel confident in where your...

    Grow the business you know

    Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

    Solutions that drive results

    Connect with Valvoline experts to increase operational efficiency and customer loyalty – from Valvoline-funded promotions to hands-on training, we’re here to...

    Free Resources for Shops Like Yours

    View insights, research and solutions curated specifically for shops like yours.