Gauging Today's Repair Industry Perception

    July 22, 2021
    Has progress been made when it comes to the customer perception of the modern repair shop? It depends who's asking.
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    Has progress been made when it comes to a customer's perception of the modern shop and the repair industry at large? It depends who's asking.

    Episode 2 of the Inside the Consumer's Mind video series takes a closer look with discussion on the breakdown between customers visiting dealerships vs. independent shops, the uphill battles repair shop owners face, and the larger, more sustainable solution shops can invest in to ease customer concerns. 

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    About the Author

    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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