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    • Top Stories

    Columnists

    Silverstein: The Illusion of Transparency

    R. Dutch Silverstein
    May 14, 2024
    Every auto repair shop owner talks about offering transparent service, but is that just another marketing term?
    Zephyr18
    Education+Training

    Repairing Consumer Trust: The Motorist Assurance Program 

    Kacey Frederick
    May 13, 2024
    Automotive Maintenance and Repair Association President Jeffrey Cox goes in-depth on the organization working to bolster customers’ confidence in repair shops.
    Columnists

    Saeli: Does Your Marketing Reflect Your Shop's Culture?  

    Jim Saeli
    May 10, 2024
    Understanding why a cohesive brand across all your marketing platforms can help give customers and potential employees a good look at your auto repair shop.
    AndreyPopov
    Human Resources

    Numbers: How Auto Repair Shops Pay Technicians

    Chris Jones
    May 9, 2024
    According to the 2024 Ratchet+Wrench Industry Survey Report, auto repair shop owners have five defined pay plans for technicians.