Shop Life

Jessica Carrino wasn’t interested in taking over the family auto repair shop—until she gave it a try.

In this month's column, Mike Bennett talks about the benefit of allowing your team members to take ownership of their work.

How to build a positive shop environment to produce better results with customers.

It's better to go one inch wide and one mile deep when it comes to service options.

Navigating everyday life in auto repair when you're on the autism spectrum.

How to improve your vocabulary to better manage customer expectations.

Chasing the shiny object can lead to innovation or catastrophe. It's up to you to wisely choose which.

One of the keys to success in life and business is aligning yourself with the right people.