April 19, 2019—Jiffy Lube International Inc. recently recognized The Foster Group Inc. as "Franchisee of the Year" during its annual convention held in Orlando, Fla. The annual award is presented to the franchise entity that best exemplifies Jiffy Lube core values and attributes, including a commitment to operational excellence, employees' professional development, innovation and an outstanding customer experience.
Owners Briggs Anderson and his wife Niki Leffingwell joined the Jiffy Lube network in Jan. 2017 with an acquisition of service centers and now operate seven locations throughout Western Montana including three in Missoula as well as one location each in Columbia Falls, Butte, Bozeman and Helena.
"In a short period of time, The Foster Group has demonstrated a commitment to excellence, improving the appearance of the service centers, attracting and retaining well-trained team members and enhancing the overall customer experience," said Patrick Southwick, president of Jiffy Lube International Inc.
With taking over existing stores, The Foster Group has focused on building trust with Jiffy Lube customers. The entire service center team focuses on providing quality service and delivering great customer service.
"Our operational philosophy is that if we do a great job inspecting the vehicle and servicing the customer's vehicle, then we will develop a loyal customer base, with drivers returning to our locations for all of their vehicle maintenance needs," said Briggs Anderson. "Additionally, we coach our service center technicians to help educate customers on manufacturer recommendations so that the customer can decide when and what services they want performed on their vehicle."
