Shopgenie Providing Customer Management Services to Bosch Auto Service Franchisees

Bosch Auto Service franchisees will now have access to Shopgenie services as a result of a partnership between the two brands, according to a press release.

Franchisees will be granted access to Shopgenie’s customer relationship management services, which can automate the process of sending out appointment reminders, promotions, and other follow-up messages to customers.

The platform also allows franchisees to create automated responses to common questions or reviews from customers, and for customers to schedule appointments online.

“We’re a technology-driven company, which is why we equip our franchisees with the tools they need to meet their customers where they’re at,” said Bosch Automotive Workshop Services CEO Uli Jaschek. “We’re proud to collaborate with Shopgenie to offer an enhanced customer service experience for both our franchisees and customers.”