Shop Name: Dave’s Pro Auto Service
Owner: Stephannie Maneval
Location (city, state): Williamsport, Pennsylvania
Staff Size: 7
Shop Size (in square feet): 4,000
Number of Bays: 8
Average Monthly Car Count: 180
Annual Revenue: $1 million
Dave Bausinger opened Dave’s Pro Auto Service in 1996 to offer “quality service at a fair price.” Since then, he has grown the business from a single-bay service station to an 8-bay, 4,000-square-foot shop, changing locations four times along the way as better properties emerged.
In January, Bausinger handed the reins over to his service advisor, Stephannie Maneval, who purchased the shop from the 67-year-old owner who’s transitioning into retirement.
"I started working for Dave six years ago. I worked my way up and then he decided to sell it to me when he was retiring. So, we're now a woman-owned business," says Maneval.
Inside the Front Door
Once inside, guests check in with a service advisor and may wait on their vehicles in the waiting room, which has a Keurig and a popcorn machine along with assorted drinks and snacks. Those who don’t wish to wait can request transportation.
“We offer a free local shuttle ride,” says Maneval.
Behind the Bay Doors
The shop’s eight bays include five lifts, two heavy-duty lifts and an alignment rack. Bausinger’s willingness to invest in equipment means the techs always have the most up-to-date equipment. "We've got a pretty good selection of specialty tools that we bought over the years, and we've got three different scanners we use on a daily basis,” Bausinger says.
Success Built on Continuity
One of the keys to its strong customer service is consistency within the bays. The shop has little turnover and high tenure, with its most senior techs having been on the payroll between 10 and 15 years and his latest hires on staff since 2019.
