Aug. 17, 2016—The Automotive Parts Services Group (The Group) announced Wednesday that it has been conducting focus groups to identify and explore its customers’ future training and information needs.
“While we work closely with customers every single day, the focus group settings gave us the opportunity to have in-depth conversations with customers, learn about the challenges they face, and identify what we at The Group can do to assist them,” said Bill Maggs, CEO of National Pronto Association and co-CEO of 1Parts, the joint venture with ADI. “Our partners in Europe are delivering state-of- the-art support to their customers and together we are determining how we can adapt many aspects of their efforts to better serve customers here in North America.”
“Being able to meet and spend time with many of our most important constituents, customers and members, along with management from both Pronto and Federated and our European partners, allowed for some insightful exchanges,” said Rusty Bishop, CEO of Federated Auto Parts. “The focus groups gave us a better understanding of customer needs now and in the future, and will help us leverage global resources to successfully meet those needs going forward.”
The Group is working with global partners to improve and provide best-in-class programs and resources for its customers.
