Fordin, founder of Women Auto Know/Drivers Auto Know and author of End Auto Anxiety: No Fear Car Repair and Maintenance for Busy Women, will present “Connecting with Customers” at the conference. Fordin will give an inside look at a modern, simplified approach to customer interaction that will revolutionize the industry’s concept of service.
The Ratchet+Wrench Management Conference, scheduled from September 24-26 in Chicago, will include educational sessions, deep-dive workshops, panel discussions, and networking opportunities all aimed at helping shop owners and managers make money, save money and work smarter. Conference sessions and speakers were pulled from the best Ratchet+Wrench magazine content from the last several years.
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