June 19, 2018—Bosch Automotive Aftermarket has invested in San Francisco-based Shop-Ware, Inc., the shop management and customer retention platform.
The new partnership will provide independent Bosch Car Service (BCS) shops in North America with special access to the Shop-Ware platform while allowing Shop-Ware to further invest in its system. This will enable Shop-Ware offer additional third-party software integrations and an accelerated features roadmap to provide the best repair shop experience behind and in front of the counter.
Shop-Ware was founded in 2013 to provide a point-of-sale, shop management software and third-party integration solutions to automotive aftermarket repair shops. The system allows shops to customize it to their needs, including customer access to job status, financial reporting, workflow management, technician productivity, estimating, online parts ordering and more.
“Bosch’s investment enables us to accelerate our capabilities and growth within the North American repair shop landscape. These capabilities will help increase the efficiency and productivity of the Bosch Car Service network in the U.S. and other independent repair shop owners,” said Shop-Ware Founder and CEO Carolyn Coquillette, a past Ratchet+Wrench feature subject.
“Shop-Ware is a tool that brings tremendous benefit to the more than 1,400 BCS shops in North America,” said Enrico Manuele, Bosch Automotive Aftermarket North American President.
“Working with Carolyn and her team at Shop-Ware enables us to integrate advanced shop management capabilities with our world-class repair centers and offer an unrivaled service experience for customers, shop owners and technicians.”
With the Bosch investment, all North American BCS shops will receive access to tailored systems, which integrate with current offerings, such as the extra rewards program, as well as exclusive access to future features. The added benefit to BCS member shops help them maximize productivity and workflow processes, while equipping them with unique features to help grow their businesses
