July 16, 2018—Nissan is recalling nearly 105,000 small cars to replace Takata passenger air bag inflators that can explode and hurl shrapnel at drivers and passengers, ABC News reports.
Included are the 2011 Versa sedan and the 2011 and 2012 Versa hatchback. It only applies to cars that have been registered in 42 states and Washington, D.C., as part of a coordinated phase-in of Takata recalls.
Owners will be notified by mail and dealers will replace the inflators for free. The recall starts this month.
Taking Advantage of Recalls
For many shops, the standard process for dealing with vehicle recalls is to check their information system, see what customers have cars with recalls and then notify them. However, what’s frequently missed is that recalls could mean the loss of business for the shop if a customer is enticed to keep visiting his or her dealership.
While repair shops might only be the first to notify customers regarding recalls, they can also get ahead of losing customers to competitors. The goal, then, is to ensure you retain those customers.
