According to the release, the report focuses on how consumers changed their automotive maintenance behaviors in the recessionary market of 2009 in the U.S., compared to the prior non-recessionary years; a period of economic downturn akin to the current market state due to the global COVID-19 pandemic.
One aspect the report found was that during the 2009 economic crisis, 6.3 percent of parts were purchased online. In 2019 and now during the coronavirus pandemic, online as a method of purchasing parts has risen dramatically, now with 31 percent of parts being purchased online.
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