The commitment to customer service took its next step with the awarding of our first Extra Miler Award given to Memphis store manager Darren Reltherford. This award is the highest recognition AutoZone employees, better known as AutoZoners, can receive. This award continues to be presented to AutoZoners who go above and beyond to provide customers with WOW! Customer Service.
AutoZone introduced the first electronic catalog in our industry, replacing the racks of paper catalogs, and improving our customers' experience with faster service and simplifying the look-up process. This was an industry game changer.
Auto Shack was officially renamed as AutoZone.
We became the first auto parts supplier to register warranties in a national computer database, helping provide efficient and effective service and offering an added resource to professionals.