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    Featured

    Contributed
    Columnists

    Broski: How to Get Customer Approval and Improve Industry Reputation

    Victor Broski
    May 17, 2024
    Many service advisors are trained to sell the work, but is this approach to getting customer approval doing more damage to our reputation?
    Making-Money-Service-Packages
    Running a Shop

    Making Money on Service Packages

    Anna Zeck
    Nov. 30, 2017
    A guide to pricing service package items for maximum profit.
    Thinkstock
    Running a Shop

    Joe Marconi, Comeback Customer

    Joe Marconi
    Dec. 1, 2016
    Lessons from a negative repair experience at my own shop
    Step_up_Your_Social_Media_Game
    Running a Shop

    Step Up Your Social Media Game

    Audra Fordin
    Dec. 1, 2016
    Four ways for your business to gain business from social media
    CoilBenchTesterDiagram_reversed
    Running a Shop

    Homemade COP Coil Bench Tester

    Tess Owings
    Dec. 1, 2016
    A love for tinkering and creating tools helped pave the way for a homemade coil bench tester
    The_Return_1216_1
    Running a Shop

    Steelman 97202 Wireless ChassisEAR Diagnostic Device Kit

    Tess Owings
    Dec. 1, 2016
    The wireless device amplifies sounds and helps locate difficult-to-identify noises
    1216_Topical_RW_008
    Running a Shop

    How They Did It

    Bryce Evans
    Dec. 1, 2016
    Three shop operators share how they helped their respective businesses reach new heights