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    • Podcasts

     

    The Ratchet+Wrench Radio Network offers four tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

     

     

                    
     
          
    Podcasts

    Podcast: How NACAT Serves Automotive Educators

    Ratchet+Wrench Staff Reporters
    May 8, 2024
    NACAT President Drew Barnes and Business Manager Heather Sebben talk about the role the organization plays in the automotive industry.
    Contributed
    Podcasts

    Podcast: Turning Comebacks Into Opportunities

    Chris Jones
    May 1, 2024
    In this episode, Kendall Warnock, owner of A1 Automotive in Lincoln, Nebraska, talks about how the right approach to comebacks can turn upset customers into raving fans.
    Contributed
    Podcasts

    Podcast: Meeting the Automotive Aftermarket's Most Pressing Needs

    Chris Jones
    April 24, 2024
    In this episode, Jay Woodall of Interstate Batteries (and AACF board member) talks about the good work of the charity and its benefit to shop owners.
    Contributed
    Podcasts

    Podcast: Enhance Your Service with The DVI Quadrant

    Chris Jones
    April 17, 2024
    In this episode, Jamie Cuthbert of AutoServe 1 breaks down the four phases of a DVI and how each improves the team and customer experience.
    Steven Rudd
    Podcasts

    Podcast: Achieving Clarity Through Failure

    Chris Jones
    April 10, 2024
    In this episode, Juke Ball of Juke Auto talks about how early errors taught him to run his shop with conviction and why staying true to self matters most.
    Lauralee Schmidt
    Podcasts

    Growing From Mistakes to Become a Better Shop Owner

    Chris Jones
    April 3, 2024
    In this episode, Erich Schmidt of Schmidt Auto Care talks about how his early mistakes taught him valuable lessons.
    Podcasts

    Podcast: How to Hire Faster (and Retain Longer)

    Chris Jones
    March 27, 2024
    Mike Allen, owner of Carfix Auto Repair & Tires, discusses his out-of-the-box hiring strategy, why it works, and why Carfix is a place people where people like to work.
    Bill Greeno
    Podcasts

    Podcast: Strong Shop Culture Begins with Onboarding

    Chris Jones
    March 13, 2024
    Bill Greeno of Quality Automotive Servicing talks about why your onboarding process is the backbone of building a cohesive shop.