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    Podcast: 5 Exceptional Traits of Gen Z Employees

    Chris Jones
    May 15, 2024
    Does Gen Z get unfairly typecast in the workplace? Sara Fraser thinks so. Today, she talks about five traits that make Gen Z amongst the most attractive hires in the marketplace...

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    Master your shop marketing

    June 20, 2024
    Discover the keys to thriving in the digital age of automotive services with experts. Master the art of shop marketing to elevate customer loyalty, harness online reviews, and...
    Podcasts

    Podcast: How NACAT Serves Automotive Educators

    Ratchet+Wrench Staff Reporters
    May 8, 2024
    NACAT President Drew Barnes and Business Manager Heather Sebben talk about the role the organization plays in the automotive industry.
    Contributed
    Podcasts

    Podcast: Turning Comebacks Into Opportunities

    Chris Jones
    May 1, 2024
    In this episode, Kendall Warnock, owner of A1 Automotive in Lincoln, Nebraska, talks about how the right approach to comebacks can turn upset customers into raving fans.
    Contributed
    Podcasts

    Podcast: Meeting the Automotive Aftermarket's Most Pressing Needs

    Chris Jones
    April 24, 2024
    In this episode, Jay Woodall of Interstate Batteries (and AACF board member) talks about the good work of the charity and its benefit to shop owners.
    Contributed
    Podcasts

    Podcast: Enhance Your Service with The DVI Quadrant

    Chris Jones
    April 17, 2024
    In this episode, Jamie Cuthbert of AutoServe 1 breaks down the four phases of a DVI and how each improves the team and customer experience.
    Steven Rudd
    Podcasts

    Podcast: Achieving Clarity Through Failure

    Chris Jones
    April 10, 2024
    In this episode, Juke Ball of Juke Auto talks about how early errors taught him to run his shop with conviction and why staying true to self matters most.
    Lauralee Schmidt
    Podcasts

    Growing From Mistakes to Become a Better Shop Owner

    Chris Jones
    April 3, 2024
    In this episode, Erich Schmidt of Schmidt Auto Care talks about how his early mistakes taught him valuable lessons.