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    • Top Stories

    Contributed
    Columnists

    Broski: How to Get Customer Approval and Improve Industry Reputation

    Victor Broski
    May 17, 2024
    Many service advisors are trained to sell the work, but is this approach to getting customer approval doing more damage to our reputation?
    skynesher
    Leadership

    Improvise, Adapt, and Overcome

    Nolan O'Hara
    May 16, 2024
    Learning to be proactive can help you stay relevant when times, people, and technology change.
    Contributed
    Podcasts

    Podcast: 5 Exceptional Traits of Gen Z Employees

    Chris Jones
    May 15, 2024
    Does Gen Z get unfairly typecast in the workplace? Sara Fraser thinks so. Today, she talks about five traits that make Gen Z amongst the most attractive hires in the marketplace...
    Columnists

    Silverstein: The Illusion of Transparency

    R. Dutch Silverstein
    May 14, 2024
    Every auto repair shop owner talks about offering transparent service, but is that just another marketing term?