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Jones: Going Below the Surface
Chris Jones
May 3, 2024
The top talent isn’t always at the top of the stack, it's somewhere in the middle waiting to be discovered and cultivated.
MN Photo Studio
Operations
Beat the Dealer
Chris Jones
May 2, 2024
How to find, hire, and train dealership technicians for success in independent auto repair.
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Podcast: Turning Comebacks Into Opportunities
Chris Jones
May 1, 2024
In this episode, Kendall Warnock, owner of A1 Automotive in Lincoln, Nebraska, talks about how the right approach to comebacks can turn upset customers into raving fans.
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Callahan: How to Afford a $100K Technician
Kathleen Callahan
April 30, 2024
Finding the money to pay a top-performing auto tech $100,000 may be easier than you think.
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Speakers, Keynotes Announced for 2024 Ratchet+Wrench Management Conference
Ratchet+Wrench Staff Reporters
May 3, 2024
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Electric Vehicle Battery Failures Plague Drivers, Repairers
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May 3, 2024
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General Motors Names Schaeffler as 2023 Top Global Supplier
Ratchet+Wrench Staff Reporters
May 3, 2024
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Tesla Makes Sweeping Cuts to Electric Vehicle Supercharger Staff
Ratchet+Wrench Staff Reporters
May 2, 2024
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Repairify Names New Vice President of General Automotive Repair Markets
Ratchet+Wrench Staff Reporters
May 2, 2024
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Illinois Vocational Training Center Receives $25M State Grant
Ratchet+Wrench Staff Reporters
May 1, 2024
Running a Shop
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Operations
The SOP: Hiring a Green Service Advisor
Coralee Zueff
April 25, 2024
Rachel Ko
Shop Customers
Answering the Call
Tess Owings
April 18, 2024
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How to Handle Customer Apologies
Noah Brown
April 15, 2024
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The Increasing Disappearance of State Safety Inspections
Kacey Frederick
April 12, 2024
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Podcast: Meeting the Automotive Aftermarket's Most Pressing Needs
Chris Jones
April 24, 2024
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Podcast: Enhance Your Service with The DVI Quadrant
Chris Jones
April 17, 2024
Steven Rudd
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Podcast: Achieving Clarity Through Failure
Chris Jones
April 10, 2024
Lauralee Schmidt
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Growing From Mistakes to Become a Better Shop Owner
Chris Jones
April 3, 2024
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Driving Success: Mid-Year Trends and Best Practices for Automotive Shop Management
May 7, 2024
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Podcast: How to Hire Faster (and Retain Longer)
Chris Jones
March 27, 2024
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Hire Ground: How Shops Can Attract and Retain the Best Employees
May 2, 2024
Shop Life
Rachel Ko
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Shop View: ABR Houston European Repair Specialists
Kacey Frederick
Feb. 13, 2024
Jason Walle
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Shop View: Henn Automotive Inc.
Chris Jones
Nov. 22, 2023
Alan Sylvestre Media, LLC
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Shop View: Schearer's Sales & Service, Inc
Chris Jones
Oct. 25, 2023
Hubbard Visuals
Repairer Profiles
Camp DRIVE: ‘I Wanna Do This When I Grow Up’
Kacey Frederick
Oct. 11, 2023
Shane Trotter
Shop Profiles
Shop View: Arrow Automotive
Chris Jones
Oct. 2, 2023
Rachel Ko
Repairer Profiles
Perry Adams: In the Trenches with the Wrenches
Chris Jones
Sept. 7, 2023
Repairer Profiles
Rachel Spencer: Mastering a New Trade
Kacey Frederick
Sept. 6, 2023
Columnists
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Callahan: How to Afford a $100K Technician
Kathleen Callahan
April 30, 2024
Columnists
Bunch: 10x Turbocharge Your Life and Business (Part 1)
Greg Bunch
April 29, 2024
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Silverstein: Unpacking the NASTF Static
R. Dutch Silverstein
April 26, 2024
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